Policies

Last updated: May 2026

Returns

14-day satisfaction return

Not feeling it? Return your BellSense sensor within 14 days of delivery for a full refund.

The details:

  • Refund covers the hardware cost. Sales tax and original shipping aren’t refunded.
  • You cover return shipping.
  • Sensor must arrive in working condition. Normal wear from use is fine. Damage from drops, impacts, or modification isn’t.
  • Reach out to support@bellsense.app before sending anything back so we can confirm and give you a return address.

We’ll process refunds within 5 business days of receiving the unit.

Warranty

1-year limited warranty

We cover manufacturing defects for one year from the date of delivery.

What’s covered:

  • Sensor stops working through no fault of your own
  • BLE pairing fails persistently after troubleshooting
  • Battery won’t hold a charge
  • Enclosure failure during normal training use

If something covered fails, we’ll repair or replace your unit at no cost.

What’s not covered:

  • Damage from drops, impacts, or rough handling beyond normal kettlebell training
  • Water damage from submersion or excessive sweat exposure beyond what the silicone enclosure is designed to handle
  • Modification of the sensor, enclosure, or firmware
  • Loss, theft, or wear-and-tear past one year

To start a warranty claim:

Email support@bellsense.app with:

  1. Order number or email used at purchase
  2. Description of the issue
  3. A photo or short video showing the problem

We’ll respond within 24 hours and walk you through next steps.

Shipping

United States:

  • USPS Ground Advantage: 3–5 business days
  • Free US shipping on the BellSense Sensor at beta pricing — automatic, no code needed.

We ship from California within 1–3 business days of your order. You’ll get a tracking number by email when your unit ships.

International:

Not yet. We’re focused on getting domestic shipping rock-solid before expanding.

Support

Real people, real responses, no chatbots.

For pre-purchase questions, setup help, troubleshooting, or anything else — we’d rather you ask than struggle.